Delivery & Returns
Delivery Information
We offer next working day dispatch on all orders, with tracking included as standard.
UK Delivery Options:
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Royal Mail 24 Tracked: 1–2 working days
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Royal Mail 48 Tracked: 2–4 working days
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Royal Mail 1st Class: 1–3 working days (charges may apply)
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Royal Mail 2nd Class: 2–4 working days (charges may apply)
Large Orders:
Orders of 10 or more units may incur delays in dispatch due to packaging and courier scheduling. We will notify you if your order is affected.
Free UK Delivery:
Available on all orders over £30.
Delivery to Ireland (EIRE):
We use DPD with a typical delivery time of 1–3 working days.
Free delivery on orders over £100.
Additional Charges May Apply to the following locations:
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Channel Islands
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Isle of Man
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Scottish Islands
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International destinations
Please contact us before placing your order for a custom shipping quote to these areas.
Public & Regional Holidays
Please note that both UK national and regional holidays may affect dispatch and delivery timelines. Following any holiday period, deliveries may be delayed by up to 5 working days due to postal backlogs.
Shipping Methods
Orders may be shipped via a variety of trusted carriers using both air and ground transport, depending on location, order size, and urgency.
Disclaimer:
NestDivert is not liable for delivery delays or non-fulfilment caused by events outside our control, including (but not limited to) adverse weather, strikes, or third-party courier issues.
Returns Policy
Your satisfaction is important to us. That’s why we offer a 30-day money-back guarantee for peace of mind.
Return Guidelines:
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A return request must be made within 30 days of receiving your order.
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Once initiated, items must be returned within 5 working days for a refund to be processed.
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Items must be unused, undamaged, and returned in their original condition.
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Postage for returns is the responsibility of the customer.
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Refunds will be issued only after the goods have been received and inspected.
To initiate a return, please email: returns@nestdivert.com
Important Notes:
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We may request photographic evidence if a product is believed to be faulty.
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NestDivert cannot accept responsibility for products not installed according to our provided installation guidelines.
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No refunds will be issued for products that have been modified during manufacture or installation, or for bespoke products created to customer specifications.
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It is the customer’s responsibility to check the suitability of bespoke items before installation and report any issues within 7 days of receipt.
Standard Soffit Definition
For clarity, at NestDivert, a standard soffit is defined as:
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Extending at a 90-degree angle from the external wall
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Protruding no more than 200mm from the wall
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Made from a non-porous material (e.g., uPVC or similarly smooth surface)
This specification ensures proper compatibility with our products.
If your soffit differs from this standard, please contact us for personalised guidance.